We are 100% Committed to provide an excellent level of customer service. We recognise that communication is imperative when making a claim. Our solicitors will keep you updated with all relevant developments of your claim. You can communicate to us in various ways including email. You will be happy to know that we have a dedicated UK based contact call centre. Our staff will be delighted to help with all your telephone enquiries.
Accident Friends is a division of The Accident People.
We strive to have a professional and a friendly relationship with all of our customers. We understand that things can go wrong sometimes, for this reason you have a right to make an official complaint.
How to make a complain?
1.You can make a complaint in writing or by telephone to our Compliant Officer.
2.The Compliant Officer will acknowledge your complain in writing within 5 workig days of receipt.
3.Within 4 weeks of receiving a complain, The Compliant officer will send either:
●A final reply.
●A response which will explain why the business is not yet in a position to resolve the complain plus information outlining when you can expect further contact about the issue.
Accident Friends may decline to consider complaints that are made more than six months after the complainant became aware of the cause of complaint.
The complainant may refer the handling of the complaint to the Claims Management Regulator if dissatisfied with the response.
The Compliant Officer
Step Business Centre
This service is no longer available. We are no longer accepting any new cases. If you already have an ongoing claim then please contact the appointed Solicitor directly.